Terms and Conditions
SHIPPING
Our company ships to the 48 continental states, Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands and US Territories. Freight is prepaid on all orders of stocked items shipped within the 48 contiguous United States via Ground Service. Orders under $100 (under $300 for reseller customers) will be charged an $12.00 handling fee.
In-stock orders placed by 3 PM, Monday through Friday, will ship the same day. Freight charges will be added to invoices outside the continental 48 states. Please call for further information. Shipping charges are subject to change without prior notification. Furniture and large equipment is shipped to your dock. Additional charges will be applied for lift gate service, inside delivery, or set up. UPS Next Day shipping and Second Day shipping are available, standard published book rates will apply for UPS Next Day and Second Day shipping.
SHIPPED ON ICE (SOI)
Any item requiring refrigeration may be shipped separately from the rest of your order. Items are shipped on ice Monday through Wednesday only, and will arrive in one or two business days. Add $6 per order to cover additional handling. Refrigerated items cannot be returned.
HAZARDOUS MATERIALS (HZM)
The Department of Transportation has determined that Hazardous Materials require special handling. Add $25.00 per order to cover additional handling. Call Customer Service at 1-866-940-3289 for details on the return of Hazardous/ORM Materials.
CONTROLLED SUBSTANCES - DEA LICENSE REQUIRED
In order to ship controlled substances to you, a copy of your current DEA License and DEA Declaration Form must be on file with us.
PAYMENT TERMS
For your convenience, we accept Visa, MasterCard and American Express. You may also apply for an open account, and upon credit approval, your order will be shipped “Open Account-Net 30 Days.” Invoices will be dated as of the date of shipment. Late charges at the rate of the lower of 1.5% per month or the highest rate permitted by law may be charged on past due accounts. All payments shall be made in United States dollars and may be made by check, wire transfer, Visa, MasterCard or American Express. A $25.00 fee will be assessed for each returned check. Any freight charges for special handling or for shipments outside the continental USA will be added to your invoice, F.O.B. point of origin.
BACK-ORDER POLICY
All back-ordered items will be shipped immediately upon receipt from our supplier. Most back-ordered items will be cancelled from your order if we do not receive them within 30 days from the date of the back-order. In most cases, you will be notified of the cancellation by phone or e-mail.
RETURNS
We make every effort to accurately pack and ship your order. If you encounter a problem, please follow the Return Policy Instructions on the Packing Slip/Invoice. Return Within 30 days: if you are not 100% Satisfied with your purchase, We will replace the item or provide a credit for the full merchandise amount, less any shipping charges. Special and custom orders are not returnable, but any defective parts will be replaced. Returns cannot be shipped C.O.D. Please include at least one of the following with the returned product: invoice number, order number and/or account number.
Credit will be given for incorrectly shipped, damaged, or defective products within 30 days of invoice. In order to receive full credit, returned products must be unopened and in salable condition.
The following products have return restrictions or cannot be returned. Please call customer service at 1-866-940-3289 for more information.
• Discontinued Products
• Expired Products
• Opened or Defaced Products
• Used Instruments
MISSING MERCHANDISE
Please report all missing merchandise to Customer Service at 1-866-940-3289 within 5 days of the invoice date. Occasionally cartons separate during shipping, but missing items should arrive within 1-2 working days. Any Controlled Substances missing from your order must be reported within 72 hours of receipt.
DAMAGED SHIPMENTS
All packages should be inspected for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call Customer Service immediately at 1-866-940-3289. Our responsibility for loss or damage ceases when the carrier accepts the products. When notified, we will file a damage claim for the goods shipped, issue credit for the damaged goods, and ship replacement goods. All damage claims must be completed within 5 days of receipt of merchandise.
Not responsible for typographical errors, No Adjustment from prior sales . Offer not to be combined with other promotions and/or special contract pricing. Void where prohibited.